top of page
1691435304392.jpg

FAQ

  • How can I contact customer support?
    You can contact our customer support team by clicking the link icon, or using the "Contact Us" link at the bottom of our website. You can also reach us through the live chat or email at customersupport@elokynz.com
  • Are my personal and payment details secure on your website?
    Yes, we take your security seriously. Our website uses the latest encryption technology to protect your personal and payment information.
  • Do you ship internationally? What are the shipping options and costs?
    Unfortunately, No. Purchases and shipping are only available in the United States
  • Are the colors of the products accurate to what I see on the website?
    We do our best to display accurate product images, but colors may vary slightly depending on your device's screen settings. If you have any concerns, feel free to reach out to us for more information.
  • How long will it take for my order to arrive?
    Due to our on-demand process, orders generally take approximately 2-4 weeks to arrive. Please note: due to our on-demand process, some orders may take slightly longer than expected.
  • Is it safe to shop on your website?
    Yes. This site include the HTTPS and SSL protocols, which ensure the communication between your visitors and your site is completely secure. Any data traveling between the visitor servers and our site stays encrypted, so it's a safe browsing and purchasing experience for all.
  • What are your shipping options and delivery times?
    Standard shipping usually takes 2-4 weeks. Please note that due to our on-demand process, some items may take longer to arrive than expected.
  • How can I track my order?
    Once your order is shipped, we will provide you with a tracking number via email. You can use this number to track your package on the carrier's website.
  • Can I return an item if it doesn't fit or I don't like it?
    It depends. If the item is damaged upon arrival, it may be approved for a refund. Please review our Refund Policy for further details.
  • How do I apply a promo code to my order?
    When you're ready to checkout, there will be a field where you can enter your promo code. Once you apply the code, the discount will be reflected in your total.
  • What payment methods do you accept?
    We accept major credit cards, debit cards, and PayPal for online payments.
  • Can I cancel my order after it has been placed?
    If your order hasn't been shipped yet, you may be able to cancel it. Please contact our customer support team as soon as possible to check the status of your order.
  • Can I add items to my order after it has been placed?
    Unfortunately, we cannot add items to an existing order. If you wish to purchase additional items, please place a new order.
  • Are there any ongoing sales or promotions?
    We often have seasonal sales and promotions. To stay updated on our latest offers, sign up to become a member for our newsletter or follow us on social media.
  • Shipping Policy
    Processing Time: Once your order is successfully placed and payment is verified, it will undergo processing. This includes order confirmation, item packaging, and labeling for shipment. Please allow 1-3 business days for processing. Shipping Time: After processing, your order will be handed over to the designated shipping carrier. Shipping typically takes between 2 to 4 weeks, depending on your location and any unforeseen delays that may occur. Please note that these timeframes are estimates, and we will make every effort to deliver your items as quickly as possible. Visit the Shipping and Return Policy page here.
  • Return Policy
    Eligibility: We understand that sometimes a product may not meet your expectations. We accept returns for a refund or exchange within 30 days from the date of delivery. To be eligible for a return, the item must be unused, unworn, and in its original condition with all tags and packaging intact. Return Shipping: The customer is responsible for the return shipping costs. We recommend using a trackable shipping service to ensure that the returned item reaches us safely. We do not assume responsibility for any lost or damaged packages during the return process. Restocking Fee: A restocking fee of $2 will be deducted from the refund amount for all eligible returns. This fee helps cover the costs associated with processing returns and restocking items. Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 5-7 business days. Please note that shipping costs, including any initial shipping fees paid, are non-refundable.
  • Refunds & Exchanges
    Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 10 business days. Please note that shipping costs, including any initial shipping fees paid, are non-refundable. Exchanges: Exchanges for a different size, color, or style, will not be approved at this time. In cases where a return is warranted, we will process it as a return and issue a refund as per our refund policy. Please review our size guides and product descriptions carefully before making a purchase to ensure the best fit and minimize the need for returns.
  • COPPA
    At ElokynZ, we are committed to protecting the privacy and safety of all individuals who visit our website, including children under the age of 13. In accordance with the Children's Online Privacy Protection Act (COPPA), we have implemented this COPPA policy to outline how we collect, use, and disclose personal information from children under the age of 13. Collection of Personal Information: a. We may collect personal information from children under the age of 13, including but not limited to their name, email address, and other relevant contact information, solely for the purpose of providing requested services, such as order processing and customer support. b. We will only collect personal information directly from the child or with verifiable consent from a parent or legal guardian. Verifiable consent may be obtained through means such as email verification or a signed consent form. Use of Personal Information: a. The personal information collected from children will be used solely for the purpose of providing requested services and ensuring their safety and well-being while using our website. b. We will not use personal information collected from children for marketing purposes or share it with third parties, except as necessary to fulfill requested services or as required by law. Parental Consent and Control: a. We require verifiable parental consent for the collection, use, and disclosure of personal information from children under the age of 13. b. Parents or legal guardians have the right to review, update, and request the deletion of their child's personal information from our records at any time by contacting us through the provided contact information. c. If we become aware that we have collected personal information from a child under the age of 13 without verifiable parental consent, we will promptly delete that information from our records. Information Security: a. We implement reasonable security measures to protect the personal information collected from children against unauthorized access, alteration, disclosure, or destruction. b. We restrict access to personal information to authorized individuals who require it to fulfill their designated responsibilities. Third-Party Links: Our website may contain links to third-party websites that are not governed by this COPPA policy. We encourage parents and guardians to review the privacy policies of these third-party websites to understand how they collect, use, and disclose personal information. Changes to the COPPA Policy: We reserve the right to modify or update this COPPA policy at any time. Any changes will be prominently posted on our website, and the updated policy will indicate its effective date. Contact Information: If you have any questions or concerns regarding our COPPA policy or the personal information we have collected from your child, please contact us using the following information: ElokynZ LLC Questions or Concerns
  • Exchanges
    Unfortunately, exchanges are not available at this time. If you receive an item that has been damaged, please contact support, you may be eligible for a refund.
  • Privacy and Security
    At ElokynZ, we are committed to safeguarding the privacy and ensuring the safety of our customers. This Privacy and Safety Policy outlines the measures we take to protect your personal information and maintain a secure online shopping environment. By using our website and providing your personal information, you consent to the collection, use, and disclosure practices described in this policy. Collection of Personal Information We may collect personal information from you when you create an account, place an order, subscribe to our newsletter, or interact with our website. The types of personal information we may collect include your name, email address, shipping address, phone number, and payment details. We only collect information that is necessary for providing our services and improving your shopping experience. Use of Personal Information We use your personal information for the following purposes: Processing and fulfilling your orders Communicating with you about your orders, inquiries, and special offers Personalizing your shopping experience Sending you newsletters and marketing communications if you have opted in Analyzing and improving our website's performance and functionality Preventing fraudulent activities and ensuring the security of our platform Protection of Personal Information We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure socket layer (SSL) encryption, regular system updates, firewalls, and secure servers. However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security. Sharing of Personal Information We do not sell, rent, or lease your personal information to third parties for marketing purposes. Your information will never be sold to any other company, organization, or individual. However, we may share your information with trusted service providers who assist us in delivering our services, such as payment processors and shipping companies. These third parties are obligated to protect your information and can only use it for the specific purposes we authorize. Cookies and Tracking Technologies Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather information about how you use our site. You can modify your browser settings to disable cookies, but please note that this may affect certain functionality and your shopping experience on our website. Third-Party Links Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of any third-party websites you visit. Children's Privacy Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will promptly delete such information from our records. Updates to the Privacy Policy We may update this Privacy and Safety Policy from time to time. Any changes will be posted on this page, and the "Last Updated" date at the top of the policy will be revised accordingly. By continuing to use our website after the changes have been made, you agree to be bound by the revised policy. Contact Us If you have any questions, concerns, or requests regarding our Privacy and Safety Policy, please contact our customer support team. We will be happy to assist you and address any issues you may have.
  • How long will it take to receive my order?
    After processing (1-3 days), your order will be handed over to the designated shipping carrier. Shipping typically takes between 2 to 4 weeks, depending on your location and any unforeseen delays that may occur. Please note that these timeframes are estimates, and we will make every effort to deliver your items as quickly as possible. Please refer to our Shipping Policy FAQs for more details. If you have any questions regarding your order, please contact us at ....
  • What if I haven't received my order in the 2-4 week timeframe?
    If the 4 week timeframe has passed and you have already checked the status of your order via tracking, please contact us at customersupport@elokynz.com and we will do our best to resolve the issue. Please note that the 2-4 week timeframe is a general estimate, and your location as well as unforeseen delays may cause your order to be received later than the general timeframe.
  • Carrier(s)
    ElokynZ may use varying shipping methods including but not limited to: USPS, FedEx and UPS. Tracking information (including the carrier) will be sent to you via email once your order has been processed.
bottom of page