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Shipping & Returns

Shipping Policy

Thank you for choosing ElokynZ as your go-to destination for stylish clothing. To ensure a seamless shopping experience, we have outlined our shipping and return policy below.

Processing Time

Once your order is successfully placed and payment is verified, it will undergo processing. This includes order confirmation, item packaging, and labeling for shipment. Please allow 1-3 business days for processing.

Shipping Time

After processing, your order will be handed over to the designated shipping carrier. Shipping typically takes between 2 to 4 weeks, depending on your location and any unforeseen delays that may occur. Please note that these timeframes are estimates, and we will make every effort to deliver your items as quickly as possible.

Tracking Information

Once your order has been shipped, we will provide you with a tracking number via email or SMS. You can use this tracking number to monitor the progress of your shipment.

Multiple Items

If you have ordered multiple items, they may be shipped separately to ensure the fastest delivery time for each item. In such cases, you will receive separate tracking numbers for each package.

International Shipping

Only US (domestic) availability at this time.

Return & Exchange Policy

Eligibility

We understand that sometimes a product may not meet your expectations. We accept returns for a refund or exchange within 30 days from the date of delivery. To be eligible for a return, the item must be unused, unworn, and in its original condition with all tags and packaging intact.

Return Shipping

The customer is responsible for the return shipping costs. We recommend using a trackable shipping service to ensure that the returned item reaches us safely. We do not assume responsibility for any lost or damaged packages during the return process.

Restocking Fee

A restocking fee of [insert restocking fee percentage] will be deducted from the refund amount for all eligible returns. This fee helps cover the costs associated with processing returns and restocking items.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within [insert number of days]. Please note that shipping costs, including any initial shipping fees paid, are non-refundable.

Exchanges

If you wish to exchange an item for a different size, color, or style, please contact our customer support team. Exchanges are subject to availability and are only granted once the returned item is received. In case the desired item is not available, we will process it as a return and issue a refund as per our refund policy.


Please review our size guides and product descriptions carefully before making a purchase to ensure the best fit and minimize the need for returns.

If you have any further questions or require assistance, please don't hesitate to contact our customer support team. We are here to help and ensure your satisfaction with our products and services.

Thank you for shopping at ElokynZ. We appreciate your business and look forward to serving you again in the future.

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